Badger

Thank you for choosing Badger! As a startup, we are dedicated to delivering high-quality products that meet your expectations. While we strive for perfection, we understand that there may be concerns regarding returns or refunds.

Our Policy
Due to the nature of our operations as a growing business, we are unable to offer full refunds or accept returns. However, we are committed to addressing any issues you might encounter with your Badger product in a fair and reasonable manner.

Eligibility for Partial Refunds or Replacements

• If your product arrives damaged or defective, please contact us within 7 days of receiving your order.
• Our team will review the issue and may offer:
  • A partial refund, or
  • A replacement if the damage or defect is verified.
• Requests submitted after the 7-day period will not be eligible for refunds or replacements.

Non-Returnable Items
To maintain quality standards and for logistical reasons, we cannot accept product returns under any circumstances.

Steps to Resolve an Issue

• Email us at thevermeil.com@gmail.com with your order number, a description of the issue, and photographs of the product.
• Our team will evaluate your claim and respond within 3 business days

Why This Policy?
As a startup, we focus on keeping costs low to provide you with innovative products at accessible prices. This policy helps us maintain affordability and sustainability.

Your Satisfaction Matters
We value your trust and will always do our best to ensure you’re happy with your purchase. Please reach out with any questions or concerns, and we’ll work together to find a resolution.

We’re excited to get your Badger product to you! Here’s what you need to know about our shipping process:

• Shipping Timeline:

  • Orders will begin shipping at the end of March 2025.
  • You will receive an email with tracking details once your order has been shipped.

• Shipping Cost:

  • A flat fee of AU$10 applies for shipping.

• Preorder Fulfillment:

  • Shipping details will be updated as we process preorders.
  • Orders are shipped on a first-come, first-served basis.

• Delivery Timeframe:

  • Once shipped, delivery times may vary depending on your location and the shipping carrier.

If you have any questions or need assistance, don't hesitate to get in touch with us at thevermeil.com@gmail.com